Frequently Asked Questions
How do I know if I need therapy?
Therapy can be beneficial for various concerns, such as anxiety, depression, relationship issues, life transitions, grief, and more. Therapy may be a helpful resource if you’re experiencing difficulties that impact your daily life, relationships, or well-being.
How long does therapy take?
The duration of therapy varies based on individual needs and goals. Some people benefit from short-term therapy for specific issues, while others may engage in longer-term therapy for more complex concerns.
Do you accept insurance?
Yes, we accept multiple insurance plans.
Is therapy confidential?
Yes, therapy is confidential. Professional ethics and legal regulations bind your therapist to protect your privacy. Exceptions to confidentiality may apply in cases of imminent harm to yourself or others, but your therapist will discuss this with you.
What ages do you work with in therapy?
We provide therapy services for individuals of all ages, including children, teens, adults, singles, expectant mothers, and families. Our therapists have expertise in addressing various developmental stages and life challenges.
Is there a free trial available?
Yes, we offer a free trial period of 14 days. During this period, you will have full access to all of our features and services.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. You can also switch between monthly and yearly plans.
What is your cancellation policy?
You can request a refund within 14 days of your purchase. Contact us and we will process your refund.
How does billing work?
We have a simple billing system which allows you to pay for services on a monthly or yearly basis.
How do I change my personal info?
You can update name, email address and other personal information from the “Settings” section.
Can I get an invoice for my purchase?
Yes, you can. Please contact our customer support and provide your purchase number.
Have additional questions?
We’re here to help. Let’s talk.